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ITIL Certification

The Information Technology Infrastructure Library is a framework for the delivery of quality IT services used around the globe. It defines processes and procedures that ensure best practices are used to achieve a consistent standard of service to the end user.

What is LEED Certification

What is ITIL Certification?

Delivery of IT services encompass a wide variety of items such as centralized and integrated email services, corporate website management and optimizing server or network performance. ITIL processes reduce the overall costs of deploying services, maintain high customer satisfaction and improve the productivity of IT personnel. They provide a framework for effective management of all IT service delivery with a focus on quality and controlling each segment of the delivery process.

Continuing Education

ITIL IT Certifications

ITIL Certifications are a good fit for anyone interested in a long-term career in the information technology industry. From network administrators to IT security cosultants and IT technicians, all levels of IT personnel can benefit from the valuable training offered. There are four levels of certification available:

Foundation-This is the introductory course into ITIL accreditation and covers the fundamental principles. This is where newcomers to ITIL will start their IT journey.

Intermediate-Covers the 5 phases of framework involved in quality IT service delivery.

Expert-The Expert designation will expand your knowledge and provide and in-depth look into framework processes. This course is required in order to move onto Master Certification.

Master-This course requires five years of leadership experience and successful completion of the other ITIL available courses. It focuses on bringing all of the elements taught in the other ITIL courses together and applying them in real world situations.

Five Phases of Service Lifecycle

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continuous Service Improvement

Exam Prep Course Topics:

Exam Prep Course Foundation

Exam Prep Course Intermediate

Exam Prep Course Expert

Exam Prep Course Master


Preparing for the ITIL Certification


Exam Review and Education

Requirements for ITIL Certification

  1. 18 years of age
  2. Register and schedule your exam
  3. Begin your exam prep course
  4. Pass the exam


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