Effective Communication In Construction
This course is offered in partnership with MTCopeland. Communication is the bedrock of a successful construction business and vital to the completion of any project. Your instructor and seasoned educator, Dr. Charner Rodgers, shares techniques and elements of the communication process, along with powerful tools to help you create good relationships with clients and team members. With over 100,000 satisfied students and a course catalog of over 1,000 classes, we are here to help you – Invest in Yourself.
Dr. Charner Rodgers received her PhD in Architecture from Georgia Institute of Technology and her Masters of Engineering in Civil and Environmental Engineering from Tennessee State University. She is an Associate Professor at the Tuskegee University in Alabama. A licensed General Contractor in Tennessee, Dr. Rodgers is also Vice Chair of the National Association of Home Builders Student Advisory Board and an associate member of the Design-Build Institute of America. With over 20 years of experience, Dr. Rodgers is passionate about construction that has a social impact and strives to be an advocate for women in the industry.
This course is designed for construction owners, contractors and working professionals looking to become better communicators on the job. You’ll learn communication strategies that will help with project success from start to finish, and reduce conflicts and misunderstandings that arise on the job.
Understanding Effective Communication – Dr. Charner Rodgers shares essential characteristic qualities—like clarity, specificity, and timeliness—that will help improve your messaging.
What Prevents Effective Communication – Charner shares the common obstacles to good communication—big emotions, lack of focus, and poor body language. She shows how to adjust your behavior to improve your exchanges.
Be a Good Listener – Charner shares how to be a good listener and stresses that active listening is one of the most important skills you’ll ever learn.
Verbal Communication Best Practices – Construction involves many types of verbal communication: presentations, phone calls, and in-person meetings, for starters. Charner shows you how to speak as clearly as possible so you’ll feel equipped to win a bid, make meaningful partnerships, or negotiate a project.
Written and Graphic Communication Best Practices – Written and graphic communication, from emails to blueprints, is essential to construction. Charner shares helpful tools for communicating by image or text.
Nonverbal Communication Best Practices – Learn how body language, voice, and gestures can influence how people perceive you on the job.
Communication Components – Regardless of the form of communication, there are a handful of factors that you should always consider before delivering a message. Charner outlines them for you.
Communication in the Construction Industry – Charner offers practical tips for communicating between teams, like creating a formal communication chain, setting a timeline, and leaving a paper trail.
Key Techniques of Effective Communication – Keep your messaging simple by addressing one point at a time and designating a point-person for essential information.
Examples of Effective Communication – Conflict is inevitable, but it doesn’t have to ruin a project, or a relationship. Charner shares her personal tips for dealing with challenging situations.