@HomePrep Terms of ServiceRefunds/Exchanges/Returns Because we are distributing non-tangible irrevocable goods, for courses designed to help you pass an exam, we maintain a no-refund policy. A refund can only be granted if less than 10% of the courses has been accessed and if our office has been contacted within 30 days from the date of purchase. Pre-highlighted/tabbed materials WILL NOT be eligible for refunds. There is a 5% restocking fee for all returns RECEIVED back in our office within 30 Days of purchase date (this covers our Credit Card charges). There is a 20% restocking fee for all returns RECEIVED back in our office within 90 Days of purchase date. After 90 Days, we do not accept returns on books. When returning a FREE shipping item, the cost of the original shipping will be deducted from the refund. No Pass No Pay In accordance with the Tennessee State Contractors Licensing Board, our No Pass No Pay guarantee DOES NOT apply to Tennessee pre-licensing/exam review courses. For all other states and exam review courses, if you do not pass your exam on the SECOND attempt, we will refund your course fee. Textbooks, shipping, and tabs are non-refundable. To qualify for the NO PASS – NO PAY Guarantee, you are required to do the following:
- Receive a minimum of 90% on all practice quizzes.
- Submit your original results to our office within 10 days of the exam.
- Do not access the course after your exam (if you failed).
- Purchase and use our permanent tabs.
- Purchase and use ALL state approved references during your exam.